Returns & Exchanges
At The Qualified Captain™, we stand by the quality of our gear and want to ensure you are fully satisfied with your purchase. If your order isn't quite right, we offer easy returns and exchanges within 30 days of delivery for all unworn and unwashed items.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and print it directly from your browser or email confirmation.
Pack and Ship
Place your items in the original packaging if possible, attach the return label to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your items, we will process your refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing