Frequently Asked Questions
Everything you need to know about your order and our gear.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard domestic delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn apparel. Items must have original tags attached to be eligible for a full refund or exchange.
Do you offer international shipping?
Yes, we ship our gear worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
How should I care for my Qualified Captain apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumble drying on low heat or hanging to dry.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to make a change, please contact our support team within 1 hour of placement and we will do our best to accommodate you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.